policies

allergen warning

all of our products are made in the same kitchen, so even those that do not contain allergens deliberately may come into contact with peanuts, tree nuts, milk proteins, or ingredients containing gluten. 

shelf life

truffle truffle products are prepared without preservatives and chemicals, which makes them much more delicious – we think! – but also a bit more perishable.  please adhere to the following guidelines to ensure that your treats are enjoyed at the peak of freshness:

truffles

mascarpone truffles – please consume within 7 days of receipt
all other truffles – please consume within 14 days of receipt

all truffles should be stored in the refrigerator, though this will simply guard against melting, it will not increase the shelf life of the truffles.  for maximum deliciousness, please allow truffles to return to room temperature before indulging!

caramels

all caramels have a shelf life of 2 months and should be stored in the refrigerator to retain their shape and freshness.  remove the caramels from the refrigerator about 10 minutes before indulging, or long enough that your fingerprints leave an indentation when squeezing the caramel.  as delectable – and some have said “life-altering” – as these caramels are, they are certainly not worth a tooth!

­s’mores

our s’mores should be consumed within 14 days of receipt.  like the truffles, they should be stored in the refrigerator and brought to room temperature before indulging.  at least one loyal truffler that we know of likes to microwave her s’mores for a few seconds to get that authentic melty sensation.  while we cannot officially endorse this very messy behavior, we will be the first to admit that it is conducive to a lot of “mmmmms”!

confections

our toffees and brittles can be stored at room temperature (ideally around 68F) for 2 months.  our cookies should be stored in an airtight container at room temperature and consumed within 2 weeks.  our peppermint fondants should also be stored at room temperature and can be enjoyed for up to 1 month.

return policies

every item that leaves our hands is carefully inspected before it is shipped to ensure that our high standards for quality are maintained at all times. if merchandise is defective or damaged upon receipt please contact us immediately after your package arrives. products must be returned to us in absolutely new, unused, and uneaten condition for a refund. a refund on shipping charges due to damaged or defective merchandise will be determined on a case by case basis.

shipping

getting our delicious treats to you in perfect condition is our number one priority.  so, even though there are less expensive ways to ship our products, we only use the methods that offer the most protection against chocolate’s age-old nemesis: heat! 

during the warmer season (may 1 – october 14), standard shipping orders are sent by 2nd Day Express, monday-wednesday; and rush shipping orders are sent by Overnight Express, monday-thursday. we also offer ground shipping (monday-wednesday) as a more affordable alternative to locations where FedEx, our preferred shipping vendor, can guarantee a 2-day maximum ground transit.  (see the map below for specified zones).  when the weather is prohibitively hot, we reserve the right to upgrade your shipping to 2nd Day Express or Overnight Express, depending on the destination, for an additional charge.  $8.00 will be added per package to all orders during this season to cover the cooling materials (gel ice and insulated foam packaging) necessary to keep the treats safe in transit.

during the cooler season (october 15 – april 30), standard shipping orders are sent by 2nd Day Express, monday-wednesday; and rush shipping orders are sent by Overnight Express, monday-thursday. we also offer ground shipping (monday-wednesday) as a more affordable alternative to locations where FedEx, our preferred shipping vendor, can guarantee a 2-day maximum ground transit.  (see the map below for specified zones). when the weather is prohibitively hot, we reserve the right to upgrade your shipping to 2nd Day Express or Overnight Express, depending on the destination for an additional charge.  when we ship to destinations over 70F during this time of year, we may deem it necessary to use gel ice and insulated foam packaging, in which case $8.00 will be added to your charge to cover these cooling materials. 

shipping fees are charged per address according to the rates specified by FedEx based on the shipping method, destination and weight of the package.

due to the perishability and delicate nature of our treats, we limit the time they spend in transit to two business days.  as a result, orders are NEVER shipped over the weekends, during which they would sit in a warehouse.  please do not specify a monday as your preferred delivery date, as packages cannot be in transit over the weekend.  also, please keep in mind that if you order on thursday or friday and select the 2nd Day shipping option, your order will be held until the following monday; this is also true for Overnight orders placed on a friday.  FedEx will only deliver on business days, unless Saturday Delivery is specified (additional charges will apply).
FedEx has standing permission to leave packages at the recipient’s address if no one is there to sign for it.  the treats are usually able to survive a few hours on a doorstep, depending on the ambient temperature, but we cannot guarantee that will be the case.  truffle truffle is not responsible for packages stolen or damaged (melted) after they are delivered to the address specified by the customer.  if you would prefer that the package not be left unattended, please select “Signature Required for Delivery”.  if no one is present, FedEx will make two more attempts to deliver the package before returning it to us.  truffle truffle is not able to refund purchases if the product is damaged or melted after the first delivery attempt is made.  please protect your purchase – and our beloved treats – by shipping to a business location when possible, or notifying the lucky recipient that a perishable package is on its way!

orders are shipped in the order that they are received and usually ship within 48 hours of being received, unless otherwise specified.  (bulk wholesale orders will take longer to process.)  a representative of truffle truffle may contact you about changes to your shipping arrangements, if necessary.  you should also feel free to contact us at 312-860-2772 (8:00am – 5:00pm CT, monday-friday), and we will do whatever we can to answer your questions and accommodate your requests. advance orders are welcome and will be shipped to arrive on the date specified by the customer, subject to the restrictions mentioned above.  to place an advance order, please specify the desired arrival date in the “Special Instructions” section on the checkout page.

customer service

our goal is for you to be as happy consuming our treats as we are making them!  if any concerns, complaints or questions arise as you shop for, eagerly await, or indulge in our products, please do not hesitate to contact us by phone at 312-860-2772 (monday – Friday, 8:00am – 5:00pm, CT) or email at info AT truffletruffle DOT com.