our goal is for you to be as happy consuming our treats as we are making them! if any concerns, complaints or questions arise as you shop for, eagerly await, or indulge in our products, please do not hesitate to contact us by phone at 312-860-2772 (monday – friday, 10:00am – 5:00pm, CT) or email at info AT truffletruffle DOT com.
If our office is closed, please leave a message for customer service - be sure to include the best time to reach you and your phone number. we will do whatever we can to answer your questions and accommodate your requests.
getting our delicious treats to you in perfect condition is our number one priority. so, even though there are less expensive ways to ship our products, we only use the methods that offer the most protection against chocolate’s age-old nemesis: heat!
we are proud to use FedEx for all of our shipping needs and offer the following services:
though we make & package every treat by hand, orders are typically processed and shipped within 72 hours. larger orders can take longer to package, and a truffle truffle representative will contact you if this is the case. if you are purchasing a gift or your order is otherwise time-sensitive, please call or email us to inquire as to whether or not we will be able to ship your order the same day
due to the delicate nature of our treats, we try to minimize the time they spend in transit. as a result, orders are never shipped over a weekend, during which they would sit in a hot shipping warehouse. given these limitations,

FedEx will only deliver on business days, unless Saturday Delivery is specified (additional charges will apply). FedEx has standing permission to leave packages at the recipient’s address if no one is there to sign for it. the treats are usually able to survive a few hours on a doorstep, depending on the ambient temperature, but we cannot guarantee that will be the case. , so please plan accordingly. truffle truffle is not able to refund purchases damaged or delayed due to an incorrect shipping address or a neglected delivery.
truffle truffle is not responsible for packages stolen or damaged (melted) after they are delivered to the address specified by the customer. if you would prefer that the package not be left unattended, please write “Signature Required for Delivery” in the Special Instructions section on the checkout page. if no one is present, FedEx will make two more attempts to deliver the package before returning it to us.
truffle truffle is not able to refund purchases if the product is damaged or melted after the first delivery attempt is made. please protect your purchase – and our beloved treats – by shipping to a business location when possible.
we are pleased to offer flat rate shipping to all U.S. destinations for ground, 2-Day and Overnight services. shipping fees are charged per address according to the table below:
|
ground |
ground |
2nd day* |
overnight* |
$0.00-$19.99 |
not available! minimum order is $20.00 |
|||
$20.00-$49.99 |
$8 |
$12 |
$22 |
$32 |
$50.00-$99.99 |
$10 |
$14 |
$24 |
$34 |
$100.00-$250.00 |
free! |
$46 |
||
$250.00+ |
shipping rates determined based on package size & weight |
|||
* during the warm weather months of May – October, a $6 surchage will be added to these shipping rates due to the added costs of insulated shipping containers.
^”local” refers to destinations that can be reached within a 2-day transit time by ground service according to FedEx’s estimated delivery map (see below).
we are happy to offer our local customers the option to forego shipping costs by visiting our kitchen in Skokie, IL (just North of Chicago) to pick up your orders. if you choose the local pickup option, a truffle truffle representative will contact you as soon as your order is ready to make arrangements.
your tracking number will be automatically emailed to you when your shipment is submitted to FedEx.
advance orders are welcome and will be shipped to arrive on the date specified by the customer, subject to the restrictions mentioned above. to place an advance order, please specify the desired arrival date in the Special Instructions section on the checkout page.
every item that leaves our hands is carefully inspected before it is shipped to ensure that our high standards for quality are maintained at all times.
if merchandise is defective or damaged upon receipt please contact us immediately after your package arrives. products must be returned to us in absolutely new, unused, and uneaten condition for a refund. a refund on shipping charges due to damaged or defective merchandise will be determined on a case-by-case basis.
all of our products are made in the same kitchen, so even those that do not contain allergens deliberately may come into contact with peanuts, tree nuts, milk proteins, or ingredients containing gluten.
truffle truffle products are prepared without preservatives and chemicals, which makes them much more delicious – we think! – but also a bit more perishable. please adhere to the following guidelines to ensure that your treats are enjoyed at the peak of freshness:
please refer to page 13 of our custom favor guide for information & policies pertaining to custom orders.
http://www.truffletruffle.com/sweetsupport/customfavorguide.html#13
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